FAQs

1. Payment Terms

Initial Commitment: Clients must pay 75% of the total project cost as a commitment fee before work commences.
Final Payment: The remaining 25% must be cleared upon the completion of the project walkthrough, but before the website is hosted online.
Non-Payment Consequence: If the final payment is not made, the website will be taken offline until the payment is completed.

2. Post-Launch Grace Period

A grace period of two weeks is provided after the website goes live for minor adjustments such as:
Typographical corrections.
Image replacements.
Page alignment.
Content addition, removal, or replacement.
Changes beyond this grace period will attract additional charges based on the scope of work.

3. Project Scope and Revisions

The scope of the project will be clearly defined in the initial agreement, including specific deliverables and timelines.
Any changes or additions to the original scope will be treated as new tasks and may incur extra charges.

4. Hosting and Maintenance

Hosting services will only commence after the final payment is received.
Clients may choose to host the website with Braysons TECH or any third-party hosting provider of their choice.
If hosted by Braysons TECH, annual hosting and maintenance fees will apply as per the agreed terms.

5. Content and Ownership

Clients must provide all necessary content (text, images, videos, etc.) for the website within the agreed timeline.
Ownership of the website and its content will be transferred to the client upon full payment.

6. Intellectual Property Rights

All software and web designs are the intellectual property of Braysons TECH until full payment is made.
Braysons TECH reserves the right to showcase completed projects in its portfolio unless explicitly requested otherwise by the client.

7. Client Responsibilities

Timely communication and feedback from the client are essential to ensure smooth project execution.
Any delays caused by the client (e.g., late submission of content or approvals) may affect the project timeline.

8. Refund Policy

Refunds for the commitment fee are not available once work has commenced.
Refunds for hosting services are only available within the first seven days after hosting starts, provided no substantial resources have been used.

9. Technical Support

Braysons TECH provides technical support for issues arising from the initial project within the agreed-upon warranty period.
Additional support or maintenance services will be billed separately after the warranty period.

10. Termination of Services

Braysons TECH reserves the right to terminate services in cases of non-compliance with these terms, including non-payment.
In the event of termination, all outstanding fees will remain payable, and access to the website or software may be restricted until payments are settled.

11. Liability Disclaimer

Braysons TECH will not be held liable for any losses or damages resulting from delays, data breaches, or technical failures caused by third-party service providers or hosting companies.
Clients are encouraged to back up their data and ensure the security of their login credentials.

12. Data Storage Grace Period

Clients are given a grace period of three months after project completion to retain their data content in Braysons TECH's storage.
After this period, data content will be cleared to create space for other clients' utilities.
No refunds will be provided for cleared data content.

13. Development Timeline

Braysons TECH will develop the system within two to four weeks upon payment of the commitment fee and submission of the necessary contents.
The required contents must be well-documented and elaborate to avoid delays in the project timeline.

14. Dispute Resolution

Any disputes arising from these terms will be resolved amicably through negotiation.
If unresolved, disputes will be referred to arbitration in accordance with Kenyan law.

15. Updates to Terms and Conditions